AI Customer Support Assistant

24/7 Intelligent Support. Happier Customers.

An AI-powered customer support assistant that answers
questions, qualifies leads, and resolves issues instantly—
reducing response times and improving customer
satisfaction.

Industry

Customer Service

Technologies

OpenAI, WhatsApp API, HubSpot

Timeline

2 - 3 Weeks

Engagement

Fixed Price Project

The Challenge

The client was receiving a high volume of repetitive customer enquiries across multiple channels. This resulted in:

Our Solution

We built an AI Customer Support Assistant that understands
customer queries, provides accurate and instant responses,
qualifies leads, and seamlessly hands over complex conversations to human agents when needed.

Key Features

24/7 AI Support

Instant responses any time, day or night.

Smart FAQ Automation

Answers common questions with high accuracy.

Lead Qualification

Collects information and scores leads automatically.

CRM Integration

Seamless sync with HubSpot and other CRMs.

Multi-Channel Support

Works on Website, WhatsApp, and Live Chat.

Human Handoff

Smooth transfer to human agents with full context.

Conversation History

Complete history for better customer experience.

Analytics Dashboard

Track performance, top queries, and customer satisfaction.

Technology Stack

OpenAI

AWS Textract

HubSpot

LangChain

Node

REST API

MongoDB

AWS hosting

Results Achieved

65%

Reduction in average response time

60%

Reduction in support workload

35%

Increase in lead conversion rate

90%+

Customer queries resolved by AI

24/7

Support availability across channels

The AI assistant has completely transformed the way we handle customer enquiries. Our customers get instant answers, and our support team can focus on more complex issues that truly need human attention.

— Kevin H.
Business Owner

Rated 4.6 / 5 based on client reviews

Ready to Transform Your Business with AI?

Book a free consultation and let’s build an AI-powered solution tailored to your business.

About AK Consultant LLC

AK Consultant LLC is a global technology company specialising in AI Agents, Workflow Automation, Custom Software Development, API Integrations, and Business Process Automation. We help businesses streamline operations and accelerate growth through innovative technology solutions.

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